Legal
Refunds and returns
What happens if you change your mind, and what happens if something arrives wrong.
Last updated September 28, 2026
Before delivery
You can cancel a special order before it ships from the manufacturer. Deposits on special orders are non-refundable once the manufacturer has started the build; we will tell you when that point is. Orders for in-stock products can be cancelled for a full refund before delivery.
After delivery
Hot tubs, swim spas and wood-fired tubs are not returnable once delivered and filled, because they cannot be resold as new. If a tub arrives damaged or not as ordered, tell us within 48 hours and we will put it right, by repair, replacement or refund, at no cost to you.
Chemicals, accessories and furniture
Unopened chemicals, accessories and patio furniture in their original packaging can be returned within 30 days of purchase with a receipt for a refund or exchange. Opened chemicals cannot be returned. Special-order furniture is final sale.
Artificial grass
Grass is cut to your measurements, so it is final sale once cut. If a roll arrives damaged, tell us before it is laid.
How to start a return
Email info@muskokahottub.com or call (705) 388-6060 with your order number and, if something is wrong, a photograph. Refunds go back to the original payment method within ten business days of the return being accepted.
Your rights
Nothing here limits your rights under the Ontario Consumer Protection Act.